FAQ

We are a group of freelancers based in Cracow providing services in Digital Marketing, Outsourcing, Business, and Education. We mainly focus on the Czech and Slovak markets, but our portfolio also includes clients for whom we cover other markets. Most of our customers are startups planning expansion into the Czech Republic and Slovakia.

Yes. In all areas where we provide services, we have both practical experience and expertise. For example: E-commerce consulting for Czechia and Slovakia, Graphic Design, SEO, HR, Accounting, or Language Teaching.

Yes, but only if our clients have given us consent to showcase the websites we built or the graphics we created. For other services, confidentiality applies, which means that no third party should gain access to their content.

We don’t have a physical office. Most of our services are delivered online or on-site when necessary – for example, consecutive interpreting or language lessons can be arranged both online and face-to-face.

We don’t have a fixed price list for several reasons. For example, procedures for opening bank accounts in Czechia and Slovakia change regularly, clients usually contact us for a mix of services, or they request services tailored to their individual needs.

Again, we don’t offer a fixed price per word or per character. Each project is different depending on the complexity of the translation and the keywords involved. Unlike typical translation agencies, we don’t just translate. We understand that our clients need results – such as selling a product – that’s why SEO is an integral part of every translation or proofreading we provide.

Online services like customer service or SEO translations are delivered worldwide. Local services such as opening a bank account or interpreting are provided mainly in Poland, Czechia, and Slovakia.

We respond to all emails and messages within 2 business days.

All services are delivered according to the current availability of our specialists, from morning until evening.

We have proven experience in the areas we operate in. For outsourcing services, we establish clear procedures and carry out regular quality checks of our agents to ensure they perform well. Statistically, we’re doing great – most of the clients who worked with us in the past came back. You can also read our reviews here.

Yes! For new language students, we offer the first lesson for free so they can decide whether the teaching format suits them. The same applies to outsourcing – the first day is free.

Each of our specialists speaks different languages. In general, you can communicate with us about organizational matters in English, Polish, Czech, and Slovak. Later, direct communication with specialists depends on mutual agreement.

Billing is always based on services that have already been provided. You will usually receive an invoice within 1–2 business days after the service is completed. For regular monthly billing, we can issue invoices earlier, around the 20th of the month, so you have enough time to process them before the month-end closing.