Whether you are new to foreign markets or already well-established, sooner or later you will have to address the question of customer service. Based on our experience, we can confirm that if customer service does not exist, it will inevitably affect customer ratings and interest in your products or services. That’s why this area should be approached seriously, as it can either strengthen or weaken your brand’s reputation in a given market. At Czeska Strefa we are here to support you and can provide customer service tailored to your needs in five different languages. If you would like to discuss your project with us, feel free to book a meeting here.
Available in the following languages:
30 Various Services Customized to Your Needs
We have been listening to you and supporting your growth for 4 years.
Benefits of Customer Service
If you want to present your brand on foreign markets as reliable and trustworthy, having a customer service team will certainly contribute to that. It improves the customer experience and shows that you genuinely care about your international clients. This can positively impact sales and customer ratings, and help attract new, curious prospects to your products or services.
This benefit is not only for you but also for your customers. Your website may not include all the necessary information, or some details could be inaccurate. For this reason, a potential customer might call to verify the actual situation. Customer service exists to gather and confirm information with other departments so that accurate and up-to-date details can be provided to end customers.
How to Improve Customer Support
The key to success is observing, collecting data, analyzing it, and trying to do things differently. Observation is often underestimated in business, yet it is essential for recognizing problems early and finding effective solutions. If your employees do not inform you about the issues they encounter most frequently, and you do not listen to them, no change will occur.
Before starting each project, we ask our clients for training on their internal customer support processes and to share their procedures with us. This allows us to work more efficiently and respond promptly to any new issues. Response time to end customers is also very important, which is why we create a communication chat with each client, where they can quickly provide us with information we would otherwise not have access to. Automation and artificial intelligence are also valuable tools that help make customer service even more efficient.
Global Business Services is a central hub that provides support services across the company and countries, combining internal teams with external providers and leveraging modern technologies for efficiency and strategic value. According to Deloitte research, the largest number of employees in GBS centers work in:
- Finance
- Human Resources (HR)
- Information Technology (IT)